Sunderland, Loveholidays and Virgin join Ryanair with dire feedback as the worst big firms for refunds, while Travel Counsellors, Jet2 and Hays Travel gain customers' applause We ranked firms by taking the percentage of those who had a 'great' experience with the company and subtracting the percentage who had a 'poor' experience to give a 'net experience score'. The moves come as travel industry trade body Abta has called on the Government to consider “extraordinary” support measures for travel businesses as a result of the Covid-19 outbreak. Irrespective of whether they have received payment from their suppliers in quick time, they keep it for a 6 weeks period then add on the statutory 14 days. For customers who prefer a refund rather than rearranging their holiday for a later date, Hays said: “We’ll fight for them to get one.”. “Our offer to acquire all 20 shops was agreed, as was the retention of approximately 100 employees, late Friday afternoon.” Did Hays Travel refund customers during the coronavirus crisis? The Package Travel Regulations mean those who have booked package trips including accommodation and travel are entitled to a full refund within two weeks of a cancellation … Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. Hays Travel have made some "challenging decisions" in the wake of the coronavirus outbreak which its founders say is a "major crisis" for the travel industry. The 50 best and worst travel firms for cancellation refunds: Ryanair and … 25 Vine Place, Sunderland, We asked for a refund, instead. If you are unable to travel because of the Coronavirus you are entitled to a refund. No problem amend your holiday or cancel and receive a full refund up to 6 weeks before travel Book Today - ZERO Deposit - Followed by 9 monthly direct debit payments of £160 pp ♦ Private Message us ♦ Pop us a comment ♦ Call us - 01626 770385 See More For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, Hays Travel has launched a 'Peace of mind guarantee' on package breaks, The policy will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart, being urged to check their travel insurance, Independent Press Standards Organisation (IPSO). We have been operating for 40 years with nearly 600 branches across the country. When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. There is always at least one trader who is liable for the proper performance of all the travel services … We are working hard to administer all refund requests from our suppliers. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. The interviewer would like to know if you are happy with being paid solely on your performance and results. That said, as a Which? 149 talking about this. Was due a part refund from cruise line, the rest to be claimed from travel insurance. Our travel consultants can inform you of the policies which we offer and inform you of the prices before you make the decision to choose our insurance policy. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Most travel insurers are unlikely to offer a refund if your holiday hasn’t officially been cancelled by an airline or booking provider. Hays Travel hit the headlines after taking over 550 Thomas … Hays Travel is the UK’s Largest Independent Travel Agent. The warning comes after the government finally gave the green light for a series of “air bridges” to 73 destinations, including Spain, France and Turkey. Our people create amazing holidays and travel experiences and are waiting to help you. ... Telegraph Travel has contacted Hays Travel … Hays Travel already think this new confidence boost is being well received by customers, reportedly seeing web traffic boom in the last month alone. But one travel company has guaranteed a full refund on some holidays for their customers. For travellers heading to a country on this list from July 10, they won’t need to quarantine when they return to the UK, but it doesn’t mean Brits won’t have to quarantine when they arrive at their chosen destination. Hays Travel - the UK's largest independent travel agent - has its head offices in Sunderland and bosses John and Irene Hays appeared on … "What that means is our customers can have a no-quibble guarantee of 100 per cent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. Hays Travel Limited. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. Tyne and Wear, SR1 3NA. To inquire about a licence to reproduce material, visit our Syndication site. Recommended Provider, the company has now given us a firm commitment to put their customers first and provide cash refunds without quibble. The following travel companies have shared their refund and rebooking policies for holidays affected by the coronavirus outbreak. ", Her husband and co-owner John Hays added: “We're fairly sizeable and we negotiated with selected airlines, quite a lot of the big airlines, to work with us to offer this guarantee.". Hays Travel has “stood its ground” to tour operators not issuing customer refunds – opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. The travel agent and … If you are unable to travel because of the Coronavirus you are entitled to a refund. 25 Apr 2020 by Tom Parry. Registered Office: We asked for a refund, instead. Gilbridge House, Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. Registered Office: Gilbridge House, Keel Square, Sunderland, Tyne and Wear, SR1 3HA The government has promised to protect RCNs issued up to 31 December 2020, so if the travel company fails, customers with credit notes will get their money back from the Atol scheme. SR1 3HA, Registered Office: At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting … We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Always used hays and always been fine but when it comes to trying to get your money back its a different matter. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. View our online Press Pack. John Hays said the firm lost £400,000 in a single day and the loss was not sustainable The travel company which bought Thomas Cook shops when it collapsed is … Tyne and Wear, 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. Hays Travel is the largest independent travel retailer in the UK. Hays move to ask staff to take voluntary leave or reduce their hours has come as thousands of people cancel holiday plans due to fears of catching or spreading the virus. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Please note that you will need the six-character verification code we sent by email or text message. Would like to know if you are entitled to a refund if your hasn! 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