how you would like us to reply and your contact details (such as your email address or telephone number) Call us. We love being able to keep you updated with important news and exciting offers. If you have any queries please do not hesitate to contact us. Find us in Maps, Safari or Search, then tap the Messages icon to send us a message. Contact us I took out a pension plan with Marks & Spencer in 1999, contributing £7,417 in total. Visit My Pension to do this. Get practical guidance if you’re worried about how your finances might be affected by coronavirus. However, we want to make sure that you only hear from us in a way that suits you. If you feel you need to make a complaint, you can contact us using the details below. We can do this by email, over the phone or even by post. You can do a lot of your banking online and on our mobile banking app from the comfort of your home. Alternatively by completing the form below we will contact you within five working days to discuss the matter further. Get your general questions answered through Apple Business Chat using the Messages app on any Apple device that enables this service. Or you can complete our online form (Opens new window). Write to us However, a personal pension is an important saving tool if a workplace scheme is not an option or you want to supplement your workplace pension savings. Our HSBC Administration Team can help if you want more information. The Discretionary Investment Management for HSBC UK Bank plc is undertaken by HSBC Global Asset Management (UK) Ltd, which is part of the HSBC Group plc. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. Lines are open 8am to 10pm, 7 days a week, 365 days a year. Pensions The value of investments, and the income from them, can fall as well as rise, and you may not get back the full amount you invest. You should also make sure your details are up to date on the My Beneficiaries page in My Pension. All about the HSBC Bank (UK) Pension Scheme ("the Scheme") To ensure we give you the right information, tell us a bit about you. Willis Towers Watson Our opening hours are: Mon to Fri 8am to 6pm & Sat 9am to 12.30pm. The Pension Tracing Service is a free service that enables people to search a database of more than 320,000 pension scheme contact details. You should also make sure all of your details are up to date on the My Beneficiaries page in My Pension. Support information and contact details for people with HSBC Bank Pensions - Information for Employees and Customers of HSBC Pensions ... We have provided high quality support and advice to HSBC pension customers and given them the information they need to make the right choices. This requires you to complete a form at each stage and you can find these on the forms tab located on the information centre: If this does not resolve your problem, you can write to the Pensions Ombudsman at enquiries@pensions-ombudsman.org.uk. Pensions (Existing Customers) 09042890159. If you prefer you can call them on (+44) 0207 630 2200. Lines are open from 08:00–20:00 every day. Life or individual pension policy customers. Whether you're new to Online Banking or just need a reminder on how things work, our tutorial on how to update your details will give you the helping hand you need. You must do this within four months of receipt of the decision. Pensions contact details. It’s important to keep your contact details current. Here's how: If you're not yet registered for online banking, find out how to register. Where we believe our members’ circumstances may have changed, we take steps to re-establish contact with them. Important Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. Textphone 0345 712 5563. If you’re not satisfied, you can appeal against the decision made by the Chief Operating Officer. RH1 9AL, (Don't forget to include your employee ID number in your correspondence. These are probably pensions you took out through an employers’ scheme. Visit our help and support page to find FAQs and more helpful information. Product Telephone details Phone line hours; Active Money SIPP: 0345 0845 000: Monday: 09:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:00 Please quote the customer plan number in all communications: Active Money Personal Pension: 0345 278 5626: Executive Pensions - Executive Pension Plan EPP - Individual Buy-Out Plan IBOP - Transfer Plan S32 Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC. 8 Canada Square, Canary Wharf. London E14 5HQ. +44 1952 292929 … If you're still an HSBC employee and have opted out of the pension scheme please also contact HR Direct to update your contact details. If they can’t help you, then you can email the Pension Scheme Executive. You’ll need to complete a ‘Notification of Internal Disputes – Stage 2’ form. We do so to give you the best possible experience on our website. *Lines are open Monday to Friday (excluding public holidays). Pensions Age - Market commentary: Global equities A challenge… is that with many focused on de-risking, pension funds face concentration risk when it comes to equity allocations. Calls cost 2,50p per minute plus your phone company’s Access Charge. HSBC Global Asset Management (UK) Limited. Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. Don’t Under Estimate The Value Of Your Pension! For details of how HSBC Global Asset Management (UK) engages with investee companies as part of its investment, including voting records, please read its Engagement Policy . To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. For more information on Target Professional Services visit www.targetprofessional.co.uk. Contact us Find everything you need to know and what to do if you don't recognise a transaction on your account. To find your nearest branch, use our handy branch locator. You can discuss personal bank details through both these channels securely. If you're overseas, please call: +44 1792 496 941. Redhill We'll do everything we can to help put things right if something has gone wrong. Before using the service collect as much information as you can, including: the name of your previous employer or pension … They’re sometimes known as defined contribution or ‘money purchase’ pensions. It’s easy to get in touch online. Phone: 023 8072 2680 or 023 8072 2582. HSBC Group  |   © Copyright HSBC Group 2002-2021. Learn More on Protecting Your business. So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us. The Trustee works with a company called Target Professional Services (UK) Ltd who may send out letters to some of our members asking them to confirm their current address information. Do you have a comment, concern or complaint? Need help updating your details? Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Lines are open 08:00–20:00 every day (except for Christmas Day, Boxing Day and New Year's Day). Return this to the Chairman of the Appeals and Discretions Committee as shown on the form. Offices are open 9am-5.30pm, Monday to Friday, excluding bank holidays. Talk to us directly through our chat channels. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch. If the HSBC Administration Team aren’t able to help, you can email the Pension Scheme Executive at pensionschemeexecutive@hsbc.com. Ironmasters Way. We’ll do all we can to help and put things right if something has gone wrong. We're here to help, whether you're having trouble with your online account, or have questions about your pension. See our help and support pages for guidance and to find out what you can do through online and mobile banking. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. ), (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.). PO Box 652 For more details please read our Cookie Policy, The HSBC Administration Team Investor Services 0800 0358 3011 Lines are open 9 am to 5 pm*. Products and services may vary by state and are not available in all states. This opens in a new window This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. ... not questions about personal … Textphone 0345 712 5563. If you have any issues using this wizard and need assistance please contact the HSBC administration team on 01737 227575: This is because very often the Trustee may not be kept up to date when a member changes their address. You can chat to us on the HSBC Mobile Banking app quickly and easily. Alternatively, you can visit us in branch to speak to us in person. The Trustee would like to thank you for your support and cooperation. TF3 4NB. (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.) Get in touch with us directly via our HSBC UK Twitter account. HSI is an affiliate of HSBC Bank USA, N.A. How to complain. You'll need your username and password unless you're within the HSBC network and then you can click here. Make sure both your pension pots are in good shape, and if either you or your partner has taken time out, top up any gaps in your state pension contributions. Find out how to activate or request a new card, as well as report one that’s been lost or stolen. Download Direct Debit Mandate form. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Please let us know by voting if the number works properly so … Contact information for HSBC Pensions (Existing Customers) with its free or geographic phone number. Be savvy about the tax you’ll pay in retirement – if one of you is likely to be a higher-rate taxpayer and one of you is likely to be a basic-rate taxpayer, it could make financial sense to boost the basic-rate pension pot. International +44 20 7992 4127*. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Your first point of contact should be the HSBC Administration Team. Hi everyone, I have been rifling through some old paperwork and have rediscovered a forgotten-about stakeholder pension plan with HSBC (basically I forgot to update HSBC with my new address when I moved house a few years ago and with no correspondence about it and not paying into it, it flew out of my head). If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us: Call us. Learn about credit card charges, why APR matters, what a credit score is and other useful topics. Contact us today. HSBC has the up-to-date contact information for individuals affected so they can reach out to customers with ease. Firstly email the Chief Operating Officer who will normally provide a complete written response within two months of receiving full details of the complaint. The Pension Tracing Service is free and can help you trace a pension you’ve lost track of, even if you don’t have the contact details of the pension provider. Personal pensions are pensions that you arrange yourself. To amend your personal details you can speak to one of our consultants by calling 0345 716 6777. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. Our HSBC Administration Team can help if you want more information. 0800 073 1777. The pension scheme also has a formal, two-stage procedure for resolving disputes between members (and their families) and the Trustee. Contact … This is the place to find information that shows how your company pension is performing, and download forms to make changes to your pension or your personal details. 0345 602 2014. Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP) 0345 084 5000. Below you’ll find a range of topics we can help you with and all the ways you can contact Standard Life. For security reasons we recommend you do not include account details in this message. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. Also Premier and Advance banking and more… Please make sure you have your plan number to hand. If you're an existing customer, you can book an appointment easily when you log on to online banking. The fund’s value at April 5, 2012, was £11,713. Sometimes it’s difficult to keep in contact with our members about their pension benefits. See if you could cut back by cancelling non-essential Direct Debits and standing orders. Surrey By continuing to browse this site, you give consent for cookies to be used. Phone: 01737 227575. It was transferred to HSBC in around 2011/2012. International: +44 20 7992 4127*. Email: ameu.complaints.service@im.hsbcib.com. If you simply want to let us know about a general concern and do not require a response please complete the feedback form. Telford. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. Whole life, universal life, term life, and other types of insurance are provided by unaffiliated third parties and offered through HSBC Insurance Agency (USA) Inc., a wholly owned subsidiary of HSBC Bank USA, National Association. You can discuss personal bank details through both these channels securely. Select the Chat tab to the right of the page. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. Lines are open 8am to 10pm, 7 days a week, 365 days a year. Address: HSBC Global Asset Management (UK) Limited. All rights reserved. Our website doesn't support your browser so please upgrade. Tel: 080 0358 3011 Lines are open 9 am to 5pm*. See our help and support pages for guidance and to find out what you can do through online and mobile banking. If your card has been lost or stolen, take action as soon as possible. Outside the UK: (+44 131 245 5455) All other pension plans 0345 606 0093. Please follow the process below so that you get a response as quickly as possible: If you invested in a pension before the 3rd of December 2012, and would like further information about your pension then please find the contact number on this webpage and get in touch with your pension provider. A personal pension should not be considered as a replacement for a workplace pension into which your employer will also make contributions, if you have access to one. Believe our members ’ circumstances may have changed, we take steps to re-establish contact with.! 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