May 10, 2020 11:14 AM. been with talk-talk eight years and a month ago my router gave up the ghost, I have had several routers over the years go faulty so went through the same process ring up, they test the router find its faulty they send out new router, same old thing, but not this time they sent me out the new home hub plugged it in waited a few days for it to settle in. ... Come on @talktalk sort out your priority list. This wouldn’t be an issue for normal people, but if you’re on a Skype call and the phone rings, you’re gone. Not exactly what a podcaster is looking for. ... @TalkTalk come on what’s going on talk talk week 3 still no internet no communication poor service ! Re: Internet disconnects when phone rings In response to DsonMaD if it's an ADSL service what you describe is very typical of a line filter problem, unfiltered device on the line, incorrectly installed filter, wrong type of filter used, faulty filter etc Well the crossed line has been sorted but this is still going on. Two and a half weeks after joining Talk Talk the disconnection problems started and we lost all Internet connectivity and phone lines for a fortnight. Phone ringing disconnects DSL service If your DSL service is disconnecting when your phone rings, you probably have a phone somewhere in the office that doesn't have a DSL filter installed between the phone and the wall jack. The phone ringing tone has also changed. Insteaad of the usual normal "ring ring" sound it does a very rapid "ring,ring,ring,ring" when someone calls.. it sounds like someone calling and hanging up, and calling again very fast. When they can't get it sorted they are just going silent and then ending the chat!! After running up a £40 bill on my mobile contract they told me the problem would be sorted within 6 hours as there was a fault at the exchange. @TalkTalk Why does my service cut out every day at midnight and your customer service centre refuse to address the issue? The internet works fine until someone answers a phone call, then the internet drops.. ! My Internet connection gets disconnected every time my house phone rings, we have tried many ways to fix this problem and it still never works, we have Talk-Talk as our provider and they are useless, never gets the problems fixed, how can I stop my Internet getting cut off every time the phone rings? There are various sites that tell you how to disconnect the ring wire otherwise when the phone rings it can disrupt the broadband. May 9, 2020 3:49 PM. @TalkTalk Your agents are terrible, my partner has been trying to get our internet sorted, it's constantly cutting out and has had 2 different agents end the web chat session while running tests. we use DSL filters on our modem but both the Phones are and Modem are in different rooms, … Sporadic or intermittent loss of you connection to the Internet is often caused by electronic or physical interference. It has been going on for a while now but I was told by BT to sort out the faulty line first and see if it still happened. It isn't every time but is at least 4 or 5 times out of ten. When the home phone rings the internet connection drops and the router has to re-connect. This means if the internet drops out, so does the phone call, and this happens with annoying frequency. The ring problem is more probably due to putting the router at the end of an extension rather than as near to the master socket as possible. 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